Terms and Conditions

Movers Lambeth Terms and Conditions of Service

These Terms and Conditions set out the basis on which Movers Lambeth provides removal and related services within the United Kingdom. By booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before making a booking.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

Company means Movers Lambeth, the removal service provider.

Customer means the person, firm or organisation requesting or using the services of the Company.

Services means any removal, packing, loading, unloading, transportation, storage, or related services supplied by the Company.

Goods means the items, furniture, personal belongings, equipment, or materials which are the subject of the Services.

Premises means any property or location from or to which the Services are provided.

2. Scope of Services

The Company provides local and regional removal services, including domestic and commercial moves, packing and unpacking, loading and unloading, and, where agreed in advance, short-term storage and lawful waste transfer of permitted items. The precise scope of the Services in each case will be set out or confirmed in the booking confirmation or written quotation.

3. Booking Process

All bookings must be made by the Customer or an authorised representative. Bookings may be made following a quotation issued by the Company. A booking is only considered confirmed once the Customer has accepted the quotation and, where required, paid any applicable deposit or prepayment specified by the Company.

The Customer is responsible for providing accurate and complete information at the time of booking, including the addresses, access details, parking restrictions, the nature and approximate volume or inventory of Goods, special handling requirements, and any time restrictions or building rules which may affect the performance of the Services.

The Company reserves the right to amend or withdraw any quotation or booking where the information supplied by the Customer is incomplete, inaccurate or has changed materially since the time of quotation. Where feasible, the Company will issue an updated quotation or adjust charges to reflect the revised information.

4. Quotations

Unless stated otherwise in writing, quotations are based on the information supplied by the Customer and are valid for a limited period stated on the quotation. Quotations typically cover a specific list of Services, dates, times, and locations.

Quotations do not include any charges that may be incurred due to delays outside the Companys reasonable control, additional Goods not disclosed at the time of quotation, restricted access, waiting time, parking charges, tolls, congestion charges, ferry charges, storage fees, or additional labour required due to circumstances not disclosed at the time of quotation.

The Company reserves the right to charge additional fees where the actual work required differs from that initially quoted due to omissions, inaccuracies or changes made by the Customer, or due to unforeseen conditions at the Premises.

5. Customer Responsibilities

The Customer is responsible for:

Ensuring that the Goods are properly packed, secured and ready for transport, unless the Company has been specifically engaged to provide a packing service.

Declaring any items that require special handling, are fragile, high value, unusually heavy, or awkward in shape or size, at the time of booking.

Obtaining all necessary permissions, permits, and approvals for parking, loading, unloading, and access at both collection and delivery Premises.

Ensuring that there is safe and reasonable access to the Premises, including lifts, stairways, corridors and doorways of adequate size, and notifying the Company of any access issues in advance.

Being present or ensuring that a responsible representative is present during collection and delivery to supervise, give instructions if necessary, and sign any relevant documentation.

Ensuring that no prohibited, illegal, dangerous or hazardous Goods are presented for removal or transport, including, but not limited to, explosives, flammable substances, firearms, drugs, live animals, perishable foods, or items whose possession or transport is restricted by law.

6. Payments and Charges

Unless otherwise agreed in writing, payment terms are as follows:

For residential and small commercial moves, a deposit may be required at the time of booking, with the balance payable on or before the day of the move.

For larger or ongoing contracts, payment terms will be agreed separately and confirmed in writing.

The Customer agrees to pay all fees and charges as set out in the quotation or as otherwise agreed, including any additional charges for waiting time, extra labour, additional Goods, storage, or changes in service scope.

Payment must be made in the form specified by the Company. The Company may withhold or suspend Services, or may decline to unload Goods, where payment has not been made in accordance with the agreed terms.

If payment is not made when due, the Company may charge interest on overdue amounts at a reasonable commercial rate and may withhold delivery of Goods until full payment, including interest and any costs incurred, is received.

7. Cancellations and Changes

The Customer may cancel or amend a booking by providing notice to the Company. The following cancellation terms will apply unless otherwise stated in the booking confirmation or quotation:

Where more than a specified minimum notice period is given before the agreed service date, cancellation may be accepted without charge or with a reduced fee, as stated in the Companys current cancellation policy.

Where cancellation is made with less than the minimum notice period, the Company reserves the right to charge a cancellation fee, which may be a percentage of the quoted price or, in some cases, the full quoted amount.

Changes to the date, time, locations, or scope of the Services are subject to the Companys availability and may result in revised charges. The Company will use reasonable efforts to accommodate requested changes but cannot guarantee availability for alternative dates or times.

If the Company, due to circumstances beyond its reasonable control, needs to cancel or reschedule the Services, it will notify the Customer as soon as reasonably practicable and offer an alternative date or a refund of any prepayments for Services not provided. The Company will not be liable for any indirect or consequential losses arising from such cancellation or rescheduling.

8. Access, Parking and Delays

The Customer must arrange suitable parking for the Companys vehicles at both collection and delivery Premises, and must ensure compliance with applicable parking regulations. Any parking tickets, fines, or penalties incurred due to the Customers failure to arrange appropriate parking or to provide accurate information may be charged to the Customer.

The Customer must ensure that the Premises are accessible at the agreed time and that the Company can commence work without unreasonable delay. Where delays occur due to the Customer, building management, other contractors, or third parties, the Company may charge waiting time and additional labour at its standard rates.

The Company is not liable for delays caused by traffic, roadworks, accidents, weather conditions, vehicle breakdown, public events, or other circumstances beyond its reasonable control. In such cases, the Company will use reasonable efforts to complete the Services as soon as practicable.

9. Packing, Handling and Customer-Loaded Items

Where the Customer has engaged the Company to pack Goods, the Company will take reasonable care in packing and securing the Goods for transport, using appropriate materials and methods in line with normal industry practice.

Where the Customer chooses to pack their own Goods, the Company is not responsible for any loss or damage arising from inadequate or improper packing. The Customer must use suitable boxes, containers and materials, and must ensure that items are properly secured and protected.

If the Customer loads or unloads Goods or assists with handling, this is done at the Customers own risk and responsibility. The Company may decline to carry Goods that it reasonably considers to be unsafe, improperly packed, or likely to cause damage to vehicles, personnel, or other Goods.

10. Exclusions and Special Items

The Company does not transport or store the following, unless expressly agreed in writing:

Any items whose carriage is prohibited or regulated by law.

Cash, jewellery, precious metals, collections, artwork of high value, important documents, or other items of exceptional value.

Live plants, animals, or perishable goods that may deteriorate during transit or storage.

If such items are included in the Goods without the Companys knowledge or consent, the Company will have no liability for any loss or damage relating to them.

11. Liability for Loss and Damage

The Company will take reasonable care of the Customers Goods while they are in its custody and control. However, the Companys liability for loss of or damage to Goods is subject to the limitations set out in these Terms and Conditions.

The Company will not be liable for loss or damage arising from:

Inherent defects, flaws, or natural deterioration of the Goods.

Normal wear and tear or minor cosmetic damage such as scuffs or scratches that occur despite reasonable care.

Poor or inadequate packing by the Customer.

Handling, loading, or unloading by the Customer or someone acting on the Customers behalf.

Acts or omissions of the Customer or third parties not engaged by the Company.

Events outside the Companys reasonable control, including fire, flood, adverse weather, road conditions, or acts of third parties.

To the extent permitted by law, the Companys total liability for loss of or damage to Goods, whether arising in contract, tort, or otherwise, is limited to a reasonable amount per consignment or per item, as set out in the Companys current policy or as otherwise agreed in writing with the Customer. The Customer may request higher cover where available, subject to payment of any additional charges.

The Company is not liable for any indirect or consequential loss, including loss of profit, loss of business, loss of use, or emotional distress, arising out of or in connection with the Services.

12. Claims and Complaints

If the Customer believes that loss or damage has occurred, they must notify the Company as soon as reasonably practicable and, in any event, within a reasonable time after completion of the Services or discovery of the issue.

The Customer should provide a clear description of the alleged loss or damage, together with any relevant evidence, photographs, and supporting documents. Failure to notify the Company within a reasonable time may affect the Companys ability to investigate and may prejudice any potential claim.

The Company will investigate complaints in good faith and, where appropriate, may request access to inspect the Goods and Premises. Settlement of any claim will be subject to the limitations and exclusions set out in these Terms and Conditions.

13. Waste Handling and UK Regulations

The Company operates in accordance with applicable UK waste and environmental regulations. Where the Services include removal of waste or unwanted items, the following conditions apply:

The Company will only remove items that are lawful to transport and dispose of and that have been clearly identified by the Customer as waste or for disposal.

The Company does not handle hazardous, clinical, or regulated waste unless expressly agreed and permitted by applicable law. The Customer must not present such materials for collection without prior written agreement.

All waste handling and disposal will be carried out in accordance with relevant UK regulations, including any applicable duty of care requirements, and will be taken only to authorised facilities.

The Customer is responsible for any costs, penalties, or liabilities arising from misdescription of waste or from presenting items that are prohibited, dangerous, or require specialist handling not disclosed at the time of booking.

14. Insurance

The Company maintains insurance policies appropriate for its business activities. These policies may provide cover for certain types of loss or damage to Goods while in transit or temporary storage, subject to the policy terms, conditions, and exclusions.

The Customer is encouraged to consider obtaining additional insurance for Goods of high value or special importance, particularly where the value exceeds the Companys standard liability limits or where the Customer requires broader cover than that ordinarily available.

15. Data Protection and Privacy

The Company will process personal data in accordance with applicable UK data protection laws. Personal information provided by the Customer will be used for the purposes of administering bookings, providing Services, managing accounts, and meeting legal obligations.

The Company will take appropriate technical and organisational measures to protect personal data against unauthorised or unlawful processing and against accidental loss, destruction, or damage.

16. Subcontracting

The Company may, where necessary, engage subcontractors or agents to perform part or all of the Services. The Company will remain responsible for the acts and omissions of such subcontractors or agents when they are acting within the scope of their engagement for the Company.

17. Right to Withhold or Dispose of Goods

In the event of non-payment of any sums due to the Company, the Company has a right of lien over the Goods and may retain possession of them until all outstanding amounts, including any storage and administrative charges, are paid in full.

If payment remains outstanding after reasonable notice has been given, the Company may, in accordance with applicable law, sell or dispose of some or all of the Goods and apply the proceeds towards settlement of the outstanding amounts and associated costs. Any surplus, after deduction of costs and charges, will be held for the Customer.

18. Termination

The Company may terminate the provision of Services or cancel a booking with immediate effect if:

The Customer is in material breach of these Terms and Conditions.

The Customer fails to pay any amount when due and does not remedy such failure promptly.

The Company reasonably considers that continuing the Services would be unsafe, unlawful, or expose the Company to undue risk or liability.

Termination will not affect any rights or obligations accrued prior to the date of termination.

19. Governing Law and Jurisdiction

These Terms and Conditions and any dispute or claim arising out of or in connection with them, their subject matter or formation, shall be governed by and construed in accordance with the laws of England and Wales.

The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services provided by the Company.

20. General Provisions

If any provision of these Terms and Conditions is held by a court or other competent authority to be invalid, illegal or unenforceable, that provision shall, to the extent required, be deemed deleted, and the validity and enforceability of the remaining provisions shall not be affected.

No failure or delay by the Company in exercising any right or remedy under these Terms and Conditions shall constitute a waiver of that or any other right or remedy.

These Terms and Conditions, together with any quotation or written confirmation of booking, constitute the entire agreement between the Company and the Customer regarding the Services and supersede any prior agreements, understandings or representations, whether oral or written.

The Customer should retain a copy of these Terms and Conditions for future reference. The Company may update or amend these Terms and Conditions from time to time, and the version in force at the time of booking will apply to that booking.