Privacy Policy
Movers Lambeth Privacy Policy
This Privacy Policy explains how Movers Lambeth collects, uses, stores and protects your personal data when you use our moving and related services. It applies to all Movers Lambeth customers in the Lambeth area, including individuals and businesses who request a quotation, make a booking, or otherwise interact with us in relation to our services.
We are committed to handling your personal data fairly, lawfully and transparently, in accordance with the UK General Data Protection Regulation and applicable data protection laws. Please read this Privacy Policy carefully so that you understand how and why we use your information and the rights you have in relation to your personal data.
Who We Are
Movers Lambeth is a moving services provider operating in the Lambeth area. For the purposes of data protection law, Movers Lambeth is the data controller for the personal data described in this Privacy Policy. This means we determine the purposes and means of processing your personal information.
Types of Personal Data We Collect
We collect and process different categories of personal data depending on how you interact with us and which services you use. The main types of information we may collect include:
Identification and contact details, such as your full name, postal address, service address, billing address, and basic contact information that you provide to us when you request a quote or make a booking.
Service and booking information, such as details of your move or related services, property access information, inventory details you choose to share, preferred dates and times, and any special instructions relevant to the safe and effective delivery of our services.
Payment and transaction information, such as payment method details that are necessary to process your payments, amounts paid, payment status, and related invoicing and transaction records. Sensitive payment data is typically processed by our payment service providers on our behalf.
Communication records, such as messages and other correspondence with you, feedback provided, and notes relating to any enquiries, complaints or after-service support.
Technical and usage data, such as basic information about how you access our website or online tools, including device identifiers, approximate location based on your device settings, and pages visited. This information is generally collected through standard technologies used for website operation and security.
How We Collect Your Personal Data
We collect personal data directly from you when you contact us to request a quote, confirm a booking, pay for services, or communicate with us by phone, online forms, or other channels. We may also receive personal data indirectly when another person arranges services on your behalf and provides your details as a contact or service address.
In some cases, we may obtain limited information about you from third parties such as payment processors or business partners where this is necessary to complete a transaction or verify certain details. When we do so, we ensure that the third party has a lawful basis to share your data with us.
Lawful Basis for Processing
We only process your personal data when we have a lawful basis to do so under data protection law. Depending on the circumstances, we rely on one or more of the following legal bases:
Performance of a contract: We process your personal data where it is necessary to enter into and perform our contract with you. This includes providing quotes, confirming bookings, delivering moving services, communicating about your move, and handling payments and invoices.
Compliance with legal obligations: We process certain information to comply with our legal and regulatory duties, such as maintaining necessary financial and tax records, and responding to lawful requests from authorities.
Legitimate interests: We process your data where it is necessary for our legitimate business interests and where your interests and fundamental rights do not override those interests. This may include improving our services, managing our operations, preventing fraud, securing our systems, and handling customer service issues.
Consent: In limited situations, we may rely on your consent, for example for certain types of optional marketing communications where required by law. Where our processing is based on consent, you can withdraw your consent at any time.
How We Use Your Personal Data
We use your personal data for the following purposes:
To provide our services, including preparing quotes, planning and performing moves, arranging access and logistics, and delivering customer support during and after your move.
To manage bookings and payments, including confirming service details, recording completed moves, issuing invoices, and processing refunds or adjustments where applicable.
To communicate with you, including responding to enquiries, confirming appointments, providing service updates, and addressing any complaints or feedback.
To operate and improve our business, including analysing service performance, training our staff, enhancing customer experience, and developing new or updated services.
To protect our rights and meet legal requirements, including preventing misuse of our services, managing disputes, enforcing our terms, and complying with legal and regulatory obligations.
Data Retention
We keep your personal data only for as long as necessary to fulfil the purposes described in this Privacy Policy, including for the purposes of satisfying any legal, accounting or reporting requirements.
In general, we retain core customer and transaction records for a period aligned with applicable limitation periods and statutory record-keeping obligations. At the end of the relevant retention period, or when we no longer need your data for the stated purposes, we will either securely delete or anonymise it so that it can no longer be associated with you.
Data Processors and Third Parties
We may share your personal data with trusted third-party service providers who act as our data processors. These processors only process your data on our documented instructions and are contractually required to protect your information and use it solely for the services they provide to us.
Such processors may include payment processing providers, information technology and hosting providers, customer relationship management and communication tools, and operational partners who support our logistics and service delivery. We do not sell your personal data to third parties.
In certain circumstances, we may also need to disclose your personal data to other third parties, such as professional advisers, insurers, or public authorities, where this is necessary to comply with legal obligations, protect our rights, or respond to lawful requests.
International Data Transfers
Where any of our service providers or partners process your personal data outside the United Kingdom or the European Economic Area, we take steps to ensure that your data is protected in accordance with applicable data protection laws. This may include relying on adequacy regulations or implementing appropriate safeguards such as standard contractual clauses.
How We Protect Your Data
We take appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction or damage. These measures include restricting access to personal data to staff and processors who need it for their work, using secure systems and tools, and regularly reviewing our security practices.
While we work hard to protect your personal data, no method of transmission or storage can be guaranteed to be completely secure. We therefore cannot guarantee absolute security, but we strive to maintain a level of protection that is appropriate to the risks associated with our processing of your data.
Your Data Protection Rights
Under data protection law, you have certain rights in relation to the personal data we hold about you. Subject to specific conditions and exemptions, these rights may include:
The right of access, which allows you to request confirmation of whether we process your personal data and to obtain a copy of that data, along with information about how we use it.
The right to rectification, which allows you to ask us to correct inaccurate or incomplete personal data we hold about you.
The right to erasure, also known as the right to be forgotten, which allows you to request that we delete your personal data where there is no longer a valid reason for us to continue processing it.
The right to restrict processing, which allows you to request that we limit the way we use your data in certain circumstances.
The right to object, which allows you to object to our processing of your personal data where we rely on legitimate interests as our lawful basis, and to opt out of direct marketing at any time.
The right to data portability, which allows you, in some cases, to obtain your personal data in a structured, commonly used and machine-readable format and to request that we transfer it to another organisation.
Where we rely on consent to process your personal data, you have the right to withdraw your consent at any time. Withdrawing consent will not affect the lawfulness of processing based on consent before its withdrawal.
Policy Scope and Updates
This Privacy Policy applies to all Movers Lambeth customers in the Lambeth area and to all personal data we process in connection with our services. We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements or other factors.
When we make changes, we will revise the date of the latest version and, where appropriate, provide you with additional notice. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal data.
